Incident roles are valuable for quickly delegating responsibilities to responders during an incident. You can configure as many incident roles in FireHydrant as you'd like. However, you have the capability to take actions manually within the incident channel and executing commands or using the contextual action buttons. We generally recommend handling as many automations as possible with Runbooks. If you've configured a runbook to create an Incident channel, then the FireHydrant Slack integration acts as your scribe.Įverything that happens in the incident, from actions taken by users, to any chatter and attachments pasted into the channel, are all tracked in the incident timeline.Ĭontextually, when you are in an incident channel, the list of available commands expands, giving you capability to manage an incident end-to-end from within the channel. Fill in information as needed and declare the incident. This pops open the same declaration modal as you've configured, but this time, FireHydrant automatically inserts a link to the message in the description of the incident. There will be an option to open a new incident as well as add the message to an existing incident. From any channel or thread, click the ellipses in Slack next to a message. FireHydrant will automatically attach any Runbooks and execute steps within them that you've configured.
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